About Ordering & Registration
What happens after I finished the order?
If you have finished ordering , you will receive your registration information via the email immediately.
If you do not get your registration information or if you've lost it, please contact us and send us your name, address, email address, and order confirmation number (if you have it).
I paid but have not received my registration email yet.
Your registration email should be sent once your order is approved. So the problem may be ...
1. A wrong email address was filled on the order form.
2. Your details on the order form cannot be automatically authorized by the computer system and should be reviewed by a human.
3. Our outgoing email was rejected by your ISP.
4. If you have set junk email filters, your registration email might be deleted as SPAM. Please contact us and send us the following information to help locate your order:
1. Email address on order
2. Name on order
I have received the registration code email, how to get my software registered (get the full version)?
1.You can get your registration code information from this email:
Name: ########## Code:**********
2. Launch your software
3. Click main menu <Help>---<Register> or click <Register> button in the Reminder window
4. Enter your name and code
Please note that the name and code are case sensitive and no space in front of and behind them. Suggest you copy and paste them.
5. Click "OK". The software will turn into full version automatically.
I have entered the registration code into the input box, but I get the message "Registration is failed. Please check the code."
The registration information you have received is for the latest version of our products. So, if the file you have downloaded is not the latest version, please download the latest version, install and register it.
I have lost my registration code......
Please feel free to contact us with your purchasing data (full name, email address, date, software name or any email from us). We will send the new registration code to you ASAP!
How much shall I pay for the technical support? Is it free?
About Technical Questions
Yes, it's completely free for all.
Before you contact us, please do the following:
Be sure that you're doing everything right. Have a look at the Help: it may contain an answer to your question. Visit our home page online.
If you still have a problem with our products or need other help, please feel free to contact us.
Please inform us about the following:
Our products version (from About window)
Where did you get it
Windows version (including service packs and the third installed)
Description of your problem (as much information as possible to solve the problem)
Any additional information, which may help.